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Department: Sales
Job Description: Key Account Manager
Salary: £35,700 per annum + bonus
Location: Herne Hill, London UK
Contract: Permanent
Who We Are
WBC is the UK's largest wholesale supplier of gift packaging, protective packaging, fabric bags and retail display solutions to the speciality food and drinks trade.
Established over 30 years ago, today our large portfolio of 10k clients range from small independents to large multiples and includes some of the worlds best-known brands. Weve grown steadily over the years and are looking for talented people to help us achieve our ambitious future expansion plans. WBC has a strong reputation for supplying high quality products and exceptional levels of service, were a customer focused business that strives to create a work culture that celebrates creativity, personality and hard work within a welcoming and inclusive environment.
Who We Are Looking For
Were seeking a skilled Key Account Manager to join our rapidly growing sales team. Youll be working alongside a dedicated team supplying over 1600+ stocked lines to a wide range of sectors including food & drink retail, catering & hospitality, museums/attractions, fashion, cosmetics and leisure to name but a few.
We are looking for a driven and results-oriented Key Account Manager who can maximise revenue growth by nurturing and expanding relationships with our key account customers. Your goal will be to exceed sales targets while delivering exceptional customer service and ensuring each client experiences a best in class service. By understanding our customers' needs, you will play a critical role in building customer loyalty and driving long-term business success
This is an exciting opportunity to join a fast-paced, well-established business with a great reputation and ambitious growth plans. The successful candidate will be driven and have a positive and confident can-do attitude.
Responsibilities
- Drive business growth by identifying and securing new business opportunities to achieve sales targets.
- Build and maintain strong, long-term relationships with key account customers.
- Understand and respond to client needs, ensuring outstanding levels of service.
- Develop and deliver tailored account plans and proposals to maximise revenue.
- Work closely with internal teams to process sales orders and quotations efficiently.
- Prepare pricing proposals that meet customer needs while maintaining margins.
- Handle and resolve customer queries and complaints in a professional and timely manner.
- Continuously seek ways to improve service levels, customer loyalty, and revenue growth.
Experience
- Proven experience in B2B Sales, Account Management, or Client Development.
- Strong selling, negotiation, and closing skills.
- Excellent communication and interpersonal skills.
- Highly organised with strong attention to detail.
- Ambitious, confident, and driven to exceed targets.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work collaboratively within a team environment.
What is In it For You?
WBC is built on great people; we recognise that our staff are our greatest asset. Were unapologetic in believing that our best work is done in collaboration so if youre fed up with the work from home on your own vibe, join us and benefit from a fast-paced and creatively fun environment.
If this sounds like you, please respond with your CV including a cover letter telling us a little about yourself and why you think you're right for this position. Please take the time to check us out online (wbc.co.uk) to get a feel for who we are what we do.
Benefits
- Free lunches provided on site in the form of healthy food, snacks, and great coffee!
- 20 days of holiday per annum + 1 additional day per year (max 5).
- Christmas to New Year shutdown period, giving you extra days of paid leave.
- Opportunities for progression and promotion within the business.
- Automatic employer pension contribution helps you save for the future.
- 24-hour employee assistance program for staff and family members,7 days a week, 365 days a year, including legal, medical and life support.
- Free annual flu vaccine.
- Casual dress code.
- Supportive, creative, collaborative environment.
- Regular company socials, team lunches, and regular social events.
