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Our client is a global SaaS type company with a range of software products supplying the FinTech market. UK headquarters in central London. They are now seeking a Customer Success Specialist to work in partnership with Account Managers.
This is an 18 month contract initially with 1-2 days in their offices in London.
Duties
- Activate customer subscriptions and increase & accelerate adoption of other products.
- Support customers from the start of their entire journey
- Help develop the approach to customer activation and retention.
Skills
- Ability to build urgency in customers to activate and use their subscriptions.
- Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.
- Experience delivering software-based product onboarding or training.
Benefits
- Long contract
- Possible temp to perm
- Free breakfasts
