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As the Customer Order Processor you will be hands-on, organised, highly motivated and have a clear understanding of the Customer Service function.
POSITION OVERVIEW
The Customer Service Coordinator will work alongside the Customer Service team accurately process, input and process orders.
Role and responsibilities:
- Processing customer sales orders through our ERP system
- Managing the Customer Service Inbox
- Responding to customer ETA Requests
- Resolving customer complaints including shortages, breakages, incorrect products
- Resolving customer requests and queries over the phone
- Booking in customer deliveries
- Processing customer credits
- General administrative work
The ideal candidate will have the following:
- Proven customer service and order processing experience
- Good knowledge of MS Office Excel, Word and Outlook.
- Transport and Logistics background
- Strong communication skills
- Experience working in a FMCG environment advantageous
- Good attentional to detail
This is a hybrid role where you will be in the office 2 to 3 times a week depending on business needs.
The salary bracket for this role is 30,000 - 37,000 + bonus and great benefits!
