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- Take ownership of debt collection and monitoring across a diverse and fast-paced customer base.
- Oversee billing operations across the organisation, ensuring accuracy, strong internal controls, and process efficiency.
- Collaborate with offshore teams to ensure accurate and timely cash application.
- Implement and maintain robust Know Your Customer (KYC) protocols as part of the customer onboarding process.
- Act as a key point of contact for internal business units, managing stakeholder relationships and delivering exceptional service to both internal and external clients.
- Partner with offshore service providers to continuously improve receivables processes and support performance against key KPIs.
- 1–2 years’ experience in a similar role within a large or complex organisation (desirable)
- Experience working with outsourced or offshore functions (desirable)
- Familiarity with SAP and SAP Business Objects Analysis for Office (a plus)
- Medium to advanced Excel skills (preferred)
- Excellent organisational skills and sharp attention to detail
- Ability to stay calm under pressure and meet tight deadlines
