Student and Programmes Hub Assistant

Student and Programmes Hub Assistant x3 - £17ph plus hol pay - South East London

Hybrid - 4 days office based, 1 day from home

Start 3rd February 2025 to the end of March 2025 initially

THE ROLEWorking in a team to provide consistent programme administration support. Providing a professional, supportive, responsive and personable service incorporating front-line support as the first point of contact for students and academic staff. Supporting processes across the academic cycle, ensuring accurate and timely record management across multiple systems.

DUTIES AND RESPONSIBILITIES

• Take responsibility for resolving students’ and academics’ enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate.
• Support the student lifecycle, utilising systems and databases - e.g. student records systems and virtual learning environments - accordingly, and in accordance with best practice, ensuring consistency of data and identifying and resolving issues.
• Actively participate in the development and improvement of services and processes by identifying and suggesting improvements based on user feedback.
• Work flexibly as part of a team, supporting others in times of high volume activity, providing cover and supporting the training and development of new staff members.
• Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the College’s protocols.
• Maintain up to date knowledge of the data protection requirements and to support Freedom of Information and subject access requests.
• You will be required to undertake any other duties as may reasonably be required, including working on activities across departments.

PERSON SPECIFICATION

• Experience of working in Higher Education, in a similar role.
• Experience of meeting stakeholders' needs and expectations.
• Good working knowledge of Microsoft packages and confidence in learning new packages and systems.
• Knowledge and understanding of core academic and administrative functions in higher education.
• Good communication skills and ability to draft accurate correspondence which concisely conveys complex information.
• Ability to work with a broad range of stakeholders in a professional and assured manner.
• Proactive with the ability to work independently as well as delivering within a team.
• Methodical, detail oriented and flexible in their approach to work, maintaining a high level of accuracy.
• Comfortable with adapting to change, driving own professional development
• Good IT skills across Microsoft Office suite and a willingness to learn new packages as required.

Gray & Associates is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.