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We are recruiting a Technician to join the team based in Docklands. The successful candidate will be responsible for ensuring all technical matters related to Control Systems, Plant, and Equipment Maintenance on-site comply with Health, Safety, Environmental, and Legislative requirements.
Role Summary:
- Critical Alarm Response: Act as the first responder to critical alarm notifications across campuses, liaising with and providing information to the Client Service Desk team.
- Team Supervision: Oversee the day-to-day operations of the maintenance team, ensuring the efficient delivery of hard services across data centres.
- Service Delivery: Ensure high-level service delivery and the timely completion of reactive tasks in line with customer SLAs.
- Collaboration: Work alongside the manager to support service delivery.
- Compliance: Adhere to all quality, health & safety, and environmental policies within the data centre.
- Technical Point of Contact: Serve as the primary technical liaison for clients and site staff, ensuring all planned and reactive maintenance is completed to client and legislative standards.
- Environmental Control: Monitor and maintain environmental controls within the building and specialist areas, ensuring compliance with required specifications and tolerances.
- Change Management: Apply change control protocols to documentation, software, and hardware, and develop methods for communicating changes to clients and internal teams.
- Alarm Management: Review and improve alarm management protocols.
- Emergency Operations: Collaborate with site and client management during emergency operations and procedures.
- Maintenance & Inspections: Perform equipment inspections, testing, planned maintenance, modifications, and fault-finding.
- Fault Diagnosis: Investigate, diagnose, and rectify faults on mechanical/electrical distribution systems, plant, and equipment.
- System Operation: Start up, operate, and shut down service plant, equipment, and systems when authorized.
- Compliance: Report to the Team Leader on operational, regulatory, and statutory compliance matters.
- Audits: Conduct technical and quality audits to ensure asset and operational compliance.
- Technical Support: Provide professional input during investigations, RCAs, and A3s.
- System Enhancements: Identify and recommend system improvements to enhance resilience and performance.
- Critical Environment Systems: Supervise the operation, maintenance, and repair of all critical environment systems, ensuring 100% uptime for critical power systems.
- Alarm Monitoring: Respond to BMS & EMS alarms for specific sites and take appropriate action.
- Infrastructure Oversight: Understand all works impacting the mechanical and electrical infrastructure or data hall operations.
- Procedures & Documentation: Develop and maintain site-specific procedures (EOPs, SOPs, MOPs), ensuring alignment with current client standards.
- Standby Support: Provide backup support for shift teams if required.
- Alarm Escalation: Make calculated judgments on alarm sequences and escalate according to the alarm management matrix.
- Vendor Coordination: Communicate effectively with vendors during callouts, ensuring clear updates until completion of works.
- System Updates: Update the Si Local Ticket System, follow up on BMS defects, and track issues through daily shift reports and CMMS open work orders.
- Remote Adjustments: Remotely reset units and adjust temperatures as requested.
- Energy Efficiency: Analyse PUE data, support energy efficiency initiatives, and ensure customer PUE targets are maintained.
- Battery & UPS Reporting: Produce weekly battery monitoring reports and real-time UPS discharge reports during EMEA UPS maintenance servicing.
- Management Reporting: Assist in preparing monthly management reports for the customer.
- System Monitoring: Monitor Mimic, BMS, and alarm systems.
- Permit to Work: Control the permit to work system, ensuring all live permits are clearly visible and compliant with site policies.
- Incident Management: Identify and mitigate potential risks by reviewing RAMS and access permits.
- Switching Schedules: Oversee and review switching schedules for planned and reactive maintenance, including external contractor activities.
- Logbook Maintenance: Maintain logbooks in accordance with System Control protocols.
- Team Collaboration: Work with the Technical Manager to align with shift teams and attend team briefings.
- BMS Calibration: Maintain optimal operational levels of all BMS controls and equipment, including sensor calibration.
- Training & Development: Support technician and apprentice training on BMS-related issues, including mock drills and scenario training.
- Qualifications: Formal electrical apprenticeship.
- Experience: Strong background in building services.
- cGxP Expertise: Experience and training in cGxP environments.
