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Night Concierge - Westminster

Night Concierge - Westminster

PMR

Posted 15 days ago, valid for 11 days

London, Greater London EC1R 0WX

£31 per hour

Full Time

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Sonic Summary

The Night Concierge position at Westminster offers a salary of £31,000 per annum and requires candidates to have prior experience in customer service, ideally with a focus on hospitality or concierge roles.
The role involves delivering exceptional service to residents and guests, managing various operational tasks such as guest arrivals, deliveries, and housekeeping.
Candidates will work closely with the Night Duty Manager to ensure seamless service delivery and maintain high standards across all service elements.
An emphasis on building resident loyalty through proactive communication and effective relationship management is crucial for success in this role.
The position requires a proactive approach to health and safety, as well as the ability to adapt to changing tasks while maintaining efficiency.

Night Concierge Westminster

Line Manager - Night Duty Manager

Hours 4 days on 4 days off; 7pm-7am -

Salary: £31k pa

The Role:

The Night Concierge will focus on the day-to-day residents and guests delivering duties to an exceptional standard. They will excel on the concierge services, amenity operations, security and housekeeping to ensure integration is seamless and a consistent vision is delivered. They will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post, amenity bookings, cleaning, waste disposal and recycling. They will focus on building resident loyalty through proactive communications, setting, and managing expectations and delivering results. Alongside the Night Duty Manager, you will ensure the multiple service elements operate effectively to create a seamless one-team approach. You will focus on building owner loyalty through proactive communications, setting and managing expectations and delivering results. You will be an ambassador for the brand and the development.

The Candidate

* Excellent quality customer service for the development, its residents, and guests. * Motivate colleagues to strive for and achieve success for the company. * Develop and maintain constructive working relationships with team members, onsite staff, residents, guests, and contractors working collaboratively to achieve overall business outcomes. * Take personal responsibility for understanding and following the company's Health & Safety policies and practices, demonstrating personal engagement with safety, and proactively identifying risks and hazards and continuously improve safety performance. * Work very closely with the Night Duty Manager with the implementation of SOP manuals, policies, and procedures. * Work closely with the Night Duty Manager daily, providing resilience and cover for each other* Develop strong relationships with residents * Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure

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