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The role: Night Concierge Location: West London Salary: £32,000 - £34,000Hours: 12 hour shift - 4 days on/ 4 days offThe role of the Night concierge is to support the head concierge in the day-to-day operations of the lobby area. Provide a highly professional, friendly, and efficient service to all residents, ensuring a warm welcome, a memorable experience, and a seamless move-in process. This is an exciting opportunity to join a team in a new development opening! Key Responsibilities:Early Occupation Phase (during ongoing construction):- Assist the Head of Department in ensuring a smooth move-in process for owners and residents.- Maintain cleanliness and orderliness in the lobby, front entrance, staircase, and lifts at all times.- Help liaise with residents, contractors, designers, removal companies, managing agents, and other visitors.- Strictly follow the apartment key policy and procedure.- Ensure complete resident satisfaction by delivering a memorable and professional experience.- Assist residents and porters in clearing boxes and waste following move-ins.- Conduct regular building patrols to ensure the safety of residents and the premises.- Support in establishing policies and procedures relating to service standards, Health and Safety, Building Safety, and resident relations.- Carry out additional duties such as arranging PPE for visitors, assisting with luggage, and helping with furniture setup in communal areas.Full Occupation Phase:- Implement and manage services as defined by the Resident Operations Manager or General Manager.- Handle assigned tasks and perform other reasonable duties as required.- Provide accurate and up-to-date information to both residents and colleagues.- Ensure effective shift handovers by giving and receiving detailed handover notes.- Safeguard and manage pass keys in compliance with key policies.- Attend meetings to ensure efficient communication within the team.- Monitor arrival and departure schedules to anticipate and address visitor needs.- Respond to resident and visitor enquiries, seeking assistance when necessary.- Maintain and update the concierge software regularly.- Attend all required Health & Safety and fire training sessions to comply with legal requirements.- Promptly report any accidents, near misses, or hazards to your manager or supervisor.- Be familiar with the fire policy and emergency procedures, including how to respond to an activation.Requirements:- Relevant experience within luxury residential or hotel settings, ideally as a Night concierge. - Excellent verbal and written communication skills.- Proficiency in Microsoft Office and Outlook.- Impeccable appearance and presentation.- Highly organised with exceptional attention to detail.- Passion for delivering high standards of personalised service with confidence and calmness.- Personable, empathetic, and warm with a conscientious attitude.- Willingness to adapt and work flexible hours.If you are passionate about providing first-class service in a luxury environment, apply today to become a vital part of the team!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
