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Night Resident Experience Assistant/Concierge
Location: Ealing
Salary: £28,000 - £30,500 + discretionary bonus
Hours: 4 days on, 4 days off (12-hour shifts)
We are looking for a Night Resident Experience Assistant to join a thriving Build to Rent (BTR) community in Ealing. This role focuses on delivering exceptional customer service while ensuring smooth building operations and resident satisfaction.
Key Responsibilities:
- Welcome residents and visitors, creating a professional and friendly atmosphere
- Manage parcel deliveries, key fobs, and resident move-ins/move-outs
- Respond to resident queries via phone and email, ensuring prompt resolutions
- Log maintenance issues and liaise with contractors for necessary repairs
- Conduct building patrols, Health & Safety checks, and monitor CCTV
- Assist in planning and supporting resident events to enhance community engagement
- Provide detailed handover reports at the end of each shift
Requirements:
- Strong customer service skills with a proactive and professional approach
- Excellent communication and organisational abilities
- Experience in hospitality, property management, or a customer-facing role
- Ability to work independently and handle pressure effectively
- SIA Security Licence is desirable but not essential (training can be provided)
This role offers the opportunity to be part of a dynamic and growing residential community where resident experience is the top priority.
