- Keep up to date with privacy developments and regulations
- Assist in designing and shaping WTW’s privacy governance and privacy framework
- Support the Privacy Counsels, Privacy Operations and Country Privacy Officers/local DPOs with the roll out and implementation of WTW’s global privacy programme and the successful delivery of the projects that form part of the wider privacy programme
- Support and input to the three regional privacy working group calls
- Assist the privacy function by answering mailbox enquiries, to assist colleagues with privacy questions, as well as provide input to external requirements such as RFPs / RFIs, etc
- Help manage client audits on co-ordination with DPOs
- Embed a privacy culture and raise awareness across the business
- Review and provide advice and support on multi-jurisdictional PSQs, DPIAs, RODPs and DSARs
- Support the roll out across the business of privacy by design and by default
- Assist and lead with design and implementations using OneTrust privacy technology tools
- Work on the issuance of regular reports to track privacy controls and metrics
- Assist in providing relevant and comprehensive training to business functions
- Develop relationships across the regions and functions to manage programme interfaces and ultimately ensure a smooth handover to the operational owners of intended projects
- Create and deliver programme communications for multiple audiences with different needs. That is, transforming technical concepts/language into content which will be understood by different audiences from front line colleagues to leaders in a clear and easy-to-digest format
- Coordinate the work of privacy operations leads supporting EMEA, APAC and the Americas
- Sound privacy operations experience, preferably within insurance or financial services
- A recognised privacy qualification, such as the IAPP CIPx certifications
- Minimum of 5 years’ experience, preferably in a global or regional privacy environment
- Work well under pressure and to tight deadlines
- Strong communication skills are essential, both verbal and written
- Extensive experience of data protection and privacy experience, including experience with GDPR as well as privacy laws in other jurisdictions
- Experience of embedding privacy strategy and privacy culture into business operations
- Understanding of privacy and data protection requirements and controls
- Experience of using OneTrust privacy software tools
- Proven ability in delivering change projects from initiation to business handover
- Experience in designing presentations on complex topics to employees, clients and senior stakeholders, delivering key messages concisely
- Ability to work independently and manage complex projects
- Experience of having worked in complex and fast-paced environments
- Experience of working with teams virtually and across multiple time zones e.g. offshore teams
- Significant experience in use of Microsoft Office application suite with an emphasis on Microsoft PowerPoint and Excel