Waking Night Officer

Waking Night Officer- £10.85 per hour- South East London

The Role

Are you looking for a role where your empathy and support can make a difference every night? Do you have the skills and experience to work independently while ensuring the safety and wellbeing of vulnerable individuals? If so, we have an exciting opportunity for you.

We are an award-winning specialist housing charity based in Southeast London, looking to appoint a compassionate Waking Night Officer to our growing team.

You will provide crucial support to our clients in our 24 hour scheme You will ensure the safety, comfort, and wellbeing of all clients during night-time hours, responding to emergencies and maintaining a secure environment.

This is an opportunity to work in a challenging yet rewarding role, supporting people with mental health needs to live independently and safely.

Key Responsibilities

• To provide waking night support to clients housed at our 24-hour scheme.
• To act appropriately and promptly in emergency situations following the organisation’s on-call and emergency policies.
• To ensure that the scheme is kept clean, safe and well maintained at all times.
• To update and maintain accurate records on the organisation’s customer management database.
• Ensure the wellbeing of clients at all times.
• Provide face-to-face support to clients on site.
• Supervise clients taking their medication.
• Complete hourly checks throughout the night on all properties within the scheme.
• Ensure there are no visitors on site after 10pm.
• Respond appropriately and promptly to all emergencies.
• Contact the On-Call Manager in an emergency.
• Take all incoming telephone calls and handle any out-of-hours enquiries.

The Organisation

Quo Vadis Trust is a celebrated Mental Health Charity providing supported housing in South East London. Recognised for our 'Outstanding Approach to Equality & Diversity', we are proud to be a 'Great Place To Work' and have been shortlisted in the ‘Housing with Care Awards’. Our mission is to support individuals with mental health needs in their recovery, promoting independence and community integration.

The Person

• Awareness of the issues faced by people with Mental Health needs.
• Able to work on own initiative & commitment to team working.
• GCSE or equivalent standard in English & Maths.
• Computer literate.
• Excellent telephone manner.
• Able to relate with Clients.
• Willingness to work unsociable hours.
• Awareness of current housing issues (Desirable).
• Experience working in the Mental Health Sector (training will be provided) (Desirable).