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- Lead and Inspire: Manage a team of Deputy Careline Managers and Duty Careline Officers, ensuring they’re motivated, well-trained, and delivering the highest standards of care.
- Drive Excellence:Â Oversee a 24/7 alarm monitoring and response service, ensuring it meets legislative requirements and the needs of our service users.
- Innovate and Improve:Â Develop strategies to enhance service delivery, share best practices, and implement innovative solutions.
- Manage Resources:Â Take charge of budgets, rotas, and resources, ensuring efficient use of funds and compliance with European Working Time Directives.
- Build Partnerships:Â Collaborate with internal and external stakeholders to deliver seamless services and promote the Careline Service across the borough.
- Ensure Safety:Â Act as the Lead Officer for Adult Safeguarding, ensuring all policies and procedures are followed to protect vulnerable adults.
- Proven experience managing a 24/7 service, ideally within emergency response, healthcare, or social care (e.g., London Ambulance Service, NHS 111).
- Strong leadership skills with a track record of motivating teams and delivering high-quality, customer-focused services.
- Knowledge of Community Alarm monitoring systems and proficiency in IT packages like Word and Excel.
- Strategic thinking and problem-solving skills to analyse complex information and implement effective solutions.
- A commitment to equality and inclusivity, with a strong understanding of equalities issues.
- Flexibility to participate in an on-call rota, including out-of-hours, nights, and weekends.
- Essential:Â A full UK driving licence (manual).
- Make a Difference:Â Play a vital role in improving the lives of vulnerable adults in your community.
- Professional Growth:Â Opportunities to lead projects, develop new practices, and enhance your skills in a dynamic environment.
- Supportive Team:Â Work in a collaborative, innovative, and inclusive team that values your contributions.
- Competitive Pay: Earn £28.06 per hour (Umbrella: £35.11) with potential additional benefits.
- Ensure the Careline Service operates 24/7, meeting all quality standards and contractual commitments.
- Recruit, train, and develop staff, providing regular supervision and support.
- Monitor budgets, activity, and performance to ensure targets are met and resources are used effectively.
- Develop partnerships to enhance service delivery and meet the needs of service users.
- Act as the Lead Officer for Adult Safeguarding, ensuring compliance with policies and procedures.
- Prepare management reports, maintain accurate records, and ensure compliance with contractual requirements.
