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We’re looking for a Field Service Manager (National) to manage Engineers and Team Leads across the UK.
This is a great opportunity to join and contribute to the success of a rapidly expanding, innovative business in a rapidly growing sector who are helping 100,000’s of people every day to live healthier lives.
This business has a strong emphasis on company culture, with perks designed specifically for their engineers to incentivise excellent service.
This role does not require specific industry experience as full product training will be provided, however you must have experience of managing a field service team along with excellent values to match the culture of the business!
The Role
The National Field Service Manager will play a pivotal role in ensuring the smooth and efficient function of the Field Service Department. You will take on a leadership role within the business, motivating the field service engineers to foster a positive and productive work environment. To maintain and improve the quality of the work while ensuring that your team operates efficiently and in alignment with company objectives to ensure efficiency of field service operations.
The role will be predominantly remote, with roughly 80% of work in field across the UK and 20% at HQ in London, although you will have the freedom to manage your time in whatever way works best for you!
Primary Responsibilities:
- Ensuring that all work is delivered safely and on time, to the required quality standards.
- Responsible for all field service operational delivery including risk and compliance.
- Oversee completions rate management.
- At all times complying with H&S, Quality and Environmental policies of the company, whilst always ensuring the enhancement of customer journey whilst maintaining the company’s image, goals and objectives.
- Ensure all engineers operate smoothly and align with our quality standards.
- Maximize the efficiency of all field service procedures.
- Monitor daily field service operations and address potential issues when they arise.
- Monitor financial data and recommend solutions that will improve profitability.
- Coordinate with the HR department to ensure hiring plans meet business needs.
- Site Inspections, audits & patrols of customer premises, incident investigation.
- Responsible for the day-to-day Field Service Operations.
About YOU!
Candidates will need a winning smile and an engaging personality, as well as:
- 3+ years’ experience in similar role (managing/supervising a field-based workforce).
- Excellent knowledge of Field Service management.
- Capable of preserving confidential or sensitive information.
- Experience of conflict resolution.
- Experience in resolving operational issues.
- Experience developing and implementing operational policies and process.
- Excellent communication skills including presentation and written report writing.
- Strong customer service skills.
- Ability to be a team player, motivate and work well under pressure.
- Problem solving and conflict resolutions skills.
- Strong leadership and communication skills.
Personal Attributes:
- Someone who lives the company values.
- Leadership skills; inspires and motivates their team to achieve the best.
- Ability to make informed and timely decisions.
- Someone who analyses complex situation and develop effective solutions.
- Finds innovative solutions to overcome challenges.
- Ensures accuracy in all operations.
- Can anticipate future needs and trends.
Salary, perks & incentives:
The company offer a very competitive salary of up to £55,000.
The company also offers / provides:
- Opportunities to progress & develop as the company continues to expand.
- Company car or car allowance.
- Annual bonus scheme.
- 3 x salary life assurance.
To find out more please apply today!
