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Service Analyst Manager **
We're excited to collaborate with a Local Authority in the Brixton area seeking a Service Analyst Manager to work within their Children's Commissioning & Youth Services.
Offering a 3-6 month agency contract with potential for ongoing extension, this full-time position (35 hours) .
Hybrid working, Council policy is at least 2 days per week in the office - Brixton, SW2.
The competitive rate of pay is 28+ per hour, negotiable based on experience.
About The Role:
- The role of the Service Analyst Manager is to ensure the wider YJS service has well-organised and provisioned processes, systems, and resources to access increasing levels of data.
- Enable the service to access critical data in the right place, at the right time, to support council operations and to assess the level of resources required.
- To increase business intelligence and reduce data 'overload' through easier access to reliable, high-quality data.
- To be responsible for managing the Senior Service Support Officer and the Service Information Officer who deliver day-to-day operational activities relating to service support activities.
- You will monitor tasks and review performance as required to ensure the performance of the team is in line with targets.
- Manage and motivate staff to ensure effective delivery of customer focused services on time and within budget.
Responsibilities:
- Develop and produce complex reports from information systems to enable performance within the wider YJS to be managed and improved.
- Work with the Service Information Officer across the wider YJS to analyse, evaluate and report on data from information systems.
- Through management of the Senior Service Support Officer, retain oversight of the allocation and co-ordination of work carried out by Service Support Officers, ensuring resources are used in a flexible way.
- Develop good working relationships and identify enhancements in data provision to assist the Assistant Director, Practice Lead, Youth Justice Partnership Board, Senior Managers and Officers across the Council and external partnership to identify information needs to support the improvement journey and manage and improve performance and service delivery.
- Support strategic planning and performance management in the Directorate by attending and participating in strategic governance meetings as the data specialist, helping to discover ways to deliver services more effectively.
Experience Needed:
- Advanced experience of data analysis and be proficient in packages such as SQL, Power BI, and Excel.
- Comprehensive experience of operating in a data quality and data management position.
- Knowledge of Youth Justice and wider Children Services and how IT systems and management information support service delivery to reduce re offending; first time entrants and use of custody.
** We offer a market leading referral scheme of up to 250 so if you know of someone who may also be looking for an exciting career opportunity **
To apply for this role please email & call Dane on (phone number removed).
