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Role: Service Manager
Based: Hammersmith, Stratford and Finsbury Park
Rate: £26 umb
Start Date: ASAP
Duration: Temp until 21st April
Hours: 28 hours per week (Hybrid – 2 days from home)
Our client, an award-winning and innovative women-only organisation, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. They believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
Synopsis of Duties
- Recruit, train and develop a team of competent and highly skilled Advocates to provide a consistently high-quality service to young women and girls who are victims or witnesses of crime; supporting Advocates to ensure that values, policies and procedures are embedded into service delivery.
- Ensure that the staff team meets regularly and that an inclusive and collaborative culture across your service is driven by yourself, communicating frequently with staff and keeping them updated of new developments in the service.
- Monitor the performance of your team, offering continuous coaching and feedback to ensure that the service meets the specific KPIs and outcome measures for the contract, taking immediate action to manage poor performance as necessary.
- Build networks and pathways, to provide institutional advocacy to services in contact with YWG and a robust whole systems approach, ensuring YWG’s voices in this process are heard and listened to.
- Oversee the timely and effective upload of case management files by your team on to
- Advance’s internal case management system and to complete the regular reporting requirements of Catch 22 and MOPAC, leading a culture of accurate and swift record keeping.
- Provide support and advice to ensure frontline Advocates effectively manage safeguarding and risk, in line with Safeguarding Adult and Children policies and procedures.
- Work effectively as a member of the Catch 22 Team, and in close collaboration with partner agencies and Criminal Justice Services.
- Work closely with the Catch 22 management team, to ensure effective service delivery and oversight of consistent service processes.
- Be responsible for your own personal learning development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
- Participate in management meetings and forums, peer support, reflective practice and contribute to the development of a culture of open communication and critical reflection within the organisation.
- Participate in supervision, training and other meetings as required, and assist in the development of services in line with agreed development plans.
Essential Requirements:
- Experience of managing frontline staff, supporting them to follow service delivery processes and procedures to ensure effective and safe service delivery to achieve positive outcomes for young women and girls accessing the Victims and Witnesses service.
- You will have excellent time management skills to ensure service outcomes are monitored and reported on in a timely and effective manner. You will also have excellent communication skills that will allow you to build good working relationships with your team, the wider organisation and external delivery partners. You will be able to reflect and adapt to manage change and enhance working practices, as well as supporting your team through change. You will have an enthusiastic attitude and instil this within your day to day work and interactions with your colleagues and external stakeholders.
- DBS on the update service
- Available immediately
Supporting Futures Consulting acts as both an employer and an agency.
