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Boutique Assistant - Central London

360 Talent London
Posted 7 days ago, valid for 17 days
Location

London, Greater London EC1R 0WX

Salary

£24,000 - £28,800 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Boutique Assistant is responsible for delivering exceptional client service and ensuring a seamless experience in the boutique.
  • Candidates should have at least 1 year of experience in a similar role, demonstrating excellent client service and communication skills.
  • The position involves managing client wait times, assisting Sales Associates, and maintaining a pristine boutique environment.
  • The salary for this role is competitive and commensurate with experience, reflecting the high standards of the Maison.
  • Interested applicants are encouraged to apply promptly as group video interviews are being arranged immediately.
Job Title: Boutique Assistant

Job Mission:As an Ambassador of the Maison, the Boutique Assistant plays a vital role in delivering exceptional client service and ensuring a seamless experience within the boutique. Responsible for welcoming clients, managing wait times, and assisting the Sales Associates, the Boutique Assistant also supports daily boutique operations and maintains a pristine boutique environment, including stockroom management and non-value orders.

Key Responsibilities:

1. Client Welcoming & Waiting Time Management

  • Welcoming Clients:

    • Uphold the Maison’s image with a professional and courteous demeanor.
    • Provide an exceptional client experience with the highest degree of courtesy and professionalism.
    • Greet and welcome clients upon their arrival in the boutique.
    • Thank clients warmly upon their departure.
  • Waiting Time Management:

    • Manage client wait times through a dedicated app.
    • Guide clients to waiting areas and ensure their needs are being addressed.
    • Offer information and storytelling about the Maison and provide boutique tours to interested clients.
  • Client Flow & Orientation:

    • Answer client queries and assess their needs for further assistance.
    • Direct clients to the appropriate department or representative.
    • Ensure smooth client flow within the boutique.

2. Sales Assistance

  • Fetch and return items for Sales Associates.
  • Discreetly assist with tasks during sales interactions.
  • Coordinate between Sales Associates and the Stock team.
  • Handle gift wrapping and manage the packaging area.
  • Escort clients to the door upon departure.
  • Provide advice on fragrances and other boutique items when needed.

3. Non-Value Goods & Stockroom Management

  • Order non-value goods and supplies essential for sales, stock, and hospitality.
  • Organize and optimize the stockroom (non-value items only).
  • Receive deliveries of non-value goods and other necessary supplies.

4. Boutique Environment Management

  • Maintain an impeccable boutique environment at all times.
  • Ensure appropriate background music and olfactory atmosphere within the boutique.
  • Ensure windows, counters, and boutique areas are in pristine condition, including housekeeping duties.

5. Daily Boutique Operations

  • Adhere to all Maison, group, and boutique policies, procedures, and guidelines.
  • Participate in boutique inventories and price labeling.
  • Assist with opening and closing operations, including setup and breakdown.
  • Help implement visual merchandising guidelines.
  • Maintain strong communication and take the initiative in addressing tasks.
  • Show flexibility, availability, and a strong team spirit in the workplace.
Skills & Competencies:
  • Excellent client service and communication skills.
  • Ability to take initiative and be proactive in daily tasks.
  • Strong organizational skills for stockroom management and boutique operations.
  • Ability to work flexibly and as part of a team.

Join an excellent boutique team to embody the values of the Maison and contribute to delivering a luxurious and memorable experience for each of our clients.

Group Video Interviews are being arranged immediately – please apply as soon as possible with your CV to be booked in.

360 Talent London are a boutique recruitment firm, specialising in the high end retail & ecommerce sector.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.