Branch Manager

Branch Manager - Willesden

This is an exciting opportunity for an experienced, results-driven individual to join this builders merchant as the Branch Manager of their Willesden store. As Branch Manager you will bring an enthusiastic and strategic approach, driving staff development, continual growth, and improvements as well as developing a motivated and highly customer focused team.

Desired skills and experience:

• Previous experience in a builders merchants, with product and market knowledge
• Effective listening and communication skills
• Ability to set and encourage the achievement of appropriate goals for self and others
• Excellent IT skills, including proficiency in all Microsoft packages
• Ability to accurately report and present results
• Exceptional customer services skills with a proven track record of achieving results

Benefits

• Highly competitive bonus reward scheme
• Annual salary between £60,000-£70,000
• Staff discount
• Employee assistance program
• Annual leave 25 days plus your birthday off
• Life assurance
• Pension scheme
• Wider Wallet - offering discounts and benefits
• Long service awards

Key Responsibilities of the Branch Manager:

Profit and Loss Management

• Grow sales, maximise margin and reduce overheads to exceed targets and deliver best-in-class financial performance.

Team Leadership

• Recruit, train, and manage a high-performing team
• Provide guidance, coaching, and motivation to enhance staff skills and productivity.
• Drive a positive and collaborative work environment
• Collaborate with key stakeholders to ensure all departments work together to achieve company’s goals

Sales and Customer Service

• Manage sales initiatives to increase profit and market share
• Develop strong relationships with customers and suppliers to drive profitable business growth
• Lead, motivate and empower your team to deliver great customer service
• Ensure the Branch offers 'best-in-class’ customer service through company initiatives
• Resolve customer issues and concerns in a professionally and promptly
• Manage the full operation of the branch, ensuring high standards for safety, storage efficiency, housekeeping, and product accessibility.

Stock Management

• Oversee inventory levels, product availability, and supply chain operations
• Implement effective inventory control and procurement practices

Health and Safety

• Ensure compliance with safety regulations, company policies, and industry standards.
• Maintain a safe working environment for employees and customers.