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BUSINESS MANAGER
Luxury Beauty
As a Business Manager, you are a brand ambassador in one of our most premium stores. Through your engaging style, you will actively drive and increase your business, through an entrepreneurial and engaging management style to create new business opportunities as well as being a strong leader to ensure that all clients receive a personalized luxury service and the counter achieves sales targets.
You will develop and build your client base through recruiting new domestic and international clientele, and as well as bringing incremental business, you will ensure client retention through clientelling thus building brand loyalty.
We are world renowned and respected for its high-quality products, the effectiveness of their natural key ingredients and their sensorial qualities. The company’s products are regularly awarded prestigious international prizes.
BUSINESS MANAGER
Luxury Beauty
MAIN RESPONSIBILITIES SALES • To lead your team to ensure all exceed sales targets, as set by your Line Manager, and phased accordingly • Managing NSV budgets and ordering within time limits • Preparing and organizing monthly activities on counter with Line Manager approval along with HO initiatives as part of launch plans or exclusive offerings • Oversee all admin to be completed accurately off/on counter and in a timely manner as well as prepare monthly payroll submission data, such as timesheets, overtime and commission claim forms and data insights from SMILE OCT & HRbS Analyzer. • To leverage on your emotional intelligence by means of consistently exercising your storytelling skills through educating your clients to our heritage and values • To be able to identify and depict each client’s intent behind their visit and maximize all sales opportunities through your brand knowledge and sales technique • To proactively sell products and provide a luxury standard of service to customers • To proactively link sell across product categories, to increase average pound sale (A£S) and average unit sale (IPT) • Through use of Smile and HRbS analyzers, cultivate clients back to counter either direct through phones/SMS or through newsletters organized by HO Marketing and CRM. KPI: To achieve sales targets, achieve IPT and A£S targets
BUSINESS MANAGER
Luxury Beauty
MANAGEMENT • Manage the cross functionality and oversee the effective management of all counters within your remit. • Liaise with HO on all Marketing & Stock related issues, whilst attending ad hoc HO meetings, as and when the agenda requires • Demonstrate products on clients by means of skincare/haircare consultations, make- overs, protocols and confidently explain the benefits of each product • Recruiting new customers to the brand through traffic stopping • To identify, understand and reformulate the client needs • To develop personal relationships with clients and to gain loyalty • Ensure all customers are captured on the database through SMILE, Following GDPR guidelines. • To educate clients on products and the brand KPI: To achieve CRM and services targets as set by company GENERAL • To monitor stock levels, report any issues to the Line Manager and ensure that there are sufficient levels • To participate in merchandise management and ensure that it is in line with corporate guidelines • Managing NSV budgets and ordering within time limits • Oversee all admin to be completed accurately off/on counter and in a timely manner as well as prepare monthly payroll submission data, such as timesheets, overtime and commission claim forms and data insights from SMILE OCT • To be always a brand ambassador and representative • To adhere to all Company procedures and policies, as outlined in the employee handbook • To build relationships with store management and adhere to all store policies and procedures •
