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The Head of Retail will be responsible for shaping the retail strategy and executing store openings globally. You will be accountable for the overall P&L for multiple locations, driving sales performance, and ensuring exceptional customer experiences that reflect this brand's luxury heritage.
Client Details
This is a heritage brand with a focus on quality and a quiet luxury aesthetic. From fashion apparel to accessories, their products are much loved by a loyal customer base, including their wholesale luxury partners.
Description
- Oversee all aspects of the retail department, including sales, customer service, and inventory management.
- Develop and implement retail strategies to drive sales and increase profitability.
- Ensure customer satisfaction by addressing customer concerns and queries promptly and professionally.
- Collaborate with other departments to ensure seamless operations and synergy.
- Analyse sales trends and market conditions to inform retail strategies.
- Manage and mentor retail staff, fostering a positive and productive work environment.
- Ensure compliance with all industry regulations and company policies.
- Continually seek opportunities for improvement and implement strategies to drive growth.
Profile
A successful Head of Retail should have:
- Proven experience in a senior retail management role, preferably with luxury brands and pop-up retail experience.
- Strong track record of managing P&L, delivering increased sales, and improving overall business performance.
- Passion for fashion, craftsmanship, and the luxury retail sector.
- Exceptional leadership and team-building skills, with a focus on coaching and development.
- Excellent communication skills, both written and verbal, with a high attention to detail.
- Proficiency in English is required; knowledge of additional languages such as Mandarin, Arabic, Russian, or French is a plus.
- Strong CRM skills to cultivate an elite client book and leverage customer relationships for business growth.
Job Offer
- A highly competitive and generous salary package with commissions and brand discounts.
- A supportive work environment and a friendly, dedicated team.
- Opportunities for professional growth and development.
- The chance to work in a key role within a heritage luxury company.
We encourage all qualified candidates to apply for this exciting opportunity as the Head of Retail.
