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- Serving our customers through the in-store till, and processing exchanges and refunds
- Handling any customer queries, complaints and requests for advice or quotes (both digital and in- person)
- Checking in with regular customers and building fruitful relationships
- Sending out promotions through varied media to bring in local trade and footfall, and managing social media, building a following which matches the Group culture
- Cutting keys and promoting this service to meet targets
- Organising product demos, showcasing at trade shows and maintaining relationships with reps Ordering, taking delivery, putting away and booking in stock with correct volumes and customer pricing ensuring the in-store and online inventory is correct with periodic stock takes and quality checks.
- Pricing all in-store items clearly and managing promotions, whilst price checking against local competitors
- Managing both customer returns and stock returns
- Opening and closing at the start and end of each trading day - both physically, and on the till system/card machines
- Overseeing the Timber Yard operation - ordering and replenishment in response to customer demand Managing the digital inventory - images, videos, categories, prices, shipping dimensions and descriptions, removing duplicates and ensuring integrity of data
- Sourcing for account customers which may receive discounted prices due to volume, with sensible mark ups, payment terms and delivery
- Liaising with the Finance and Admins teams to aid reconciliation of stock invoices and customer payments
- Analysing, interpreting and predicting sales trends - updating the Retail team accordingly with reports Ensuring compliance with health and safety, quality and security - especially of team members and customers
- Excellent customer skills and customer empathy
- High standards of accuracy and attention to detail
- Excellent written, analytical and verbal communication skills
- Proficient IT skills
- Competent in Microsoft Office (Outlook, Word and Excel)
- Strong, reliable, organisational skills with effective problem solving and strong project delivery
- Excellent time management skills with the ability to prioritise, plan and organise day to day activities ensuring that deadlines and objectives are achieved
- Fantastic interpersonal skills, confident and professional telephone manner, taking ownership, showing tenacity and a sense of humour
- Can-do attitude and positive outlook
- Able to work remotely and self-start with limited supervision
- Supporting the senior team with requests that come in last minute and have a high degree of ambiguity
