Retail Store Manager

The Company

Tempur UK ltd is the world’s leading premium mattress and pillow company and is focused on improving the sleep of more people every night, all around the world.

Tempur UK Ltd is a wholly owned subsidiary of Tempur Sealy Inc and we are a growth orientated, consumer focused, omni-channel company. Our annual marketing spend is £5m+ and we employ over 140 team members.

We have been successful for over 20 years in the UK market by selling unique, innovative products that have changed the way very many people sleep. We have strong partnerships with many leading retailers including John Lewis, Bensons for Beds, Dreams and Furniture Village and we have a successful online business.

In 2011 we opened our first own store and we now have 11 including flagship stores at Bluewater, Milton

keynes, Westfield Stratford and Westfield White City shopping centres.

Purpose of the role

• Be fully responsible for all aspects of the store including operations, health and safety and security.
• Make sure the store achieves store targets
• Develop team to be brand ambassadors of TEMPUR
• Train team regularly so that they are fully aware of the benefits of TEMPUR products, the customer journey and sleep ergonomics
• Identify new opportunities to maximise profits and increase sales within the store

Key Responsibilities

We are hiring for our Westfield Store Manager Vacancy

· Be solely responsible for all daily operations across the store.

· Ensure the operational compliance of the store and H&S aspects through timely & accurate implementation of all company Health & Safety, Administrational & Security directives

· Monitoring staff behaviour, attitude and presentation to make sure they are a positive reflection of the retail stores values

· Analyse management information to understand performance shortfalls and market changes to determine a business plan for improvement

· Understand rules and regulations for GDPR and ensure data retention is adhered to according to the guidelines.

· Ensure all team members are fully trained on all TEMPUR products, heritage, values and customer journey. Ensure consistency across the team.

· Effectively onboard new team members and ensure

· Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge

· Organise and manage regular training sessions with the team on the above

· Consistently drive the store’s sales performance to meet and exceed sales targets

· Identify ways and opportunities to drive footfall to your store

· Effectively implement all promotions and marketing activity instore

· Manage the training app within you store and ensure your team are using this to widen their knowledge

· Become an active operator for web chat ensuring that you are available to speak to customers online

· Ensure store costs are managed within agreed budget levels and using your commercial eye for detail

· Effectively deploy management and colleagues’ hours to meet the needs of your store within payroll budget

· Manage all aspects of stock control from execution in store to loss prevention measures are in place. Ensure weekly stoke takes are completed and submitted

· Being able to deal with customer concerns in a patient and helpful manner and communicating concerns to Divisional Manager

· Manage deliveries and organization of stock room

· Operate cash registers, take and record orders through the system

· Develop, coach and mentor your management team to improve their leadership ability, including giving accountability to deliver and exceed their targets on the shop floor

· Maintain a clean and orderly environment in the store and back office/kitchen areas

· Participating in management meetings by bringing fresh ideas, that are realistic and achievable

· Undertake ad hoc tasks that the business demands

Knowledge, Skills & Experience

• At least 3-5 year’s management experience gained within retail
• Customer focused with a proven high standard of customer service delivery

· Be a role model and lead by example and operate with honesty and integrity

· Show innovation and initiative and implement new ideas with confidence

· Seeks opportunities to be proactive and pre-empt store and team issues

· Excellent communication skills both written and verbal

· Good at prioritizing and meeting deadlines

· Enthusiastic, self-confident, well presented, self-motivated with a '’can-do’’ attitude

· Must be able to work and willingness to work flexible hours to meet the needs of the business.

Bonus scheme

• Performance bonus
• Quarterly bonus

Benefits

• Company pension
• Company Events (invite your partner)
• Discounted or free food
• Employee discount
• Private medical insurance
• Sick pay