Senior Portfolio Manager

London base with some remote working

This role is pivotal in supporting the Head of Build-to-Rent and Portfolio Director in managing the operational delivery for a prominent Build-to-Rent (BTR) client with a growing portfolio. As a senior team member, you will oversee CRM, daily operations, and property management across all schemes within this portfolio, ensuring excellence in service delivery and client satisfaction.

Key Responsibilities:

• Manage the operational delivery and leasing for a large BTR portfolio.
• Prepare operational reports and develop comprehensive business plans.
• Identify and implement operational expenditure improvements.
• Oversee portfolio-wide work streams and lead on project delivery.
• Ensure effective estate management and site operations.
• Manage the mobilisation of new sites, ensuring readiness and smooth transitions.
• Coordinate training and development programs for on-site teams.
• Maintain site-based health and safety compliance across all properties.
• Lead weekly calls with the client and appointed contractors/partners.
• Conduct quarterly site inspections, ensuring high standards.
• Handle escalated complaints, providing timely resolutions.

Key Skills and Attributes:

• Client Focus: Build and maintain long-term client relationships, tailoring services to meet their needs while identifying new opportunities for value-added solutions.
• Industry Insight: Stay updated on industry trends and market developments, leveraging insights to enhance portfolio performance.
• Problem Solving: Demonstrate strong complaint handling skills, ensuring client and resident satisfaction.
• Leadership: Motivate and support a senior team, fostering collaboration and excellence.
• Operational Expertise: Display a thorough understanding of operational efficiencies and compliance within the BTR sector.

Team Structure:
You will oversee and support a dynamic team, including General Managers, Leasing Managers, Senior Portfolio Managers, Facilities Managers, and Estate Managers. Together, you will drive the success of the portfolio while delivering exceptional service to stakeholders.

This is an exciting opportunity to lead within a fast-paced and evolving sector.