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Find your place as a leader at Starbucks. Join us for coffee, stay for the community, connections and opportunities. As a leader at Starbucks, you will be empowered to treat the store as if it is your own business, here your voice is brewed into everything we do. We’ll look for you to coach and develop your teams to find your place in the communities you serve to deliver outstanding customer connections.
Do you want to hear more about our assessment centre in London taking place in January? If so, keep reading!
To be successful in the role, you’ll have previous experience in leading a team in a dynamic retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. For this, we’re looking for individuals who can build and develop relationships quickly, you’ll create a warm and welcoming environment through the connections we make with our customers every day. Driving the Starbucks culture in your store, whilst being an ambassador for our partner networks, you’ll make sure our partners and customers know, here they belong.
Of course, there is the operational side of the role too and with this we’ll look to you to understand your market, getting to know the competition and identifying opportunities to drive store profitability and your business forward.
The best part about this role is that no two days are ever the same! As a store leader, working in one of our dynamic stores, you’ll be setting the example and leading from the front on shift. A typical day could include:
- Executing the store operations through your team, on your scheduled shifts and on your days off making sure opening, close and weekends are covered by yourself and your team of partners
- Analysing data and leveraging observations in store to inform decision making that improves both the customer and overall store performance
- Working with your store leaders to use forecasting and scheduling tools to manage labour within the required budgets as well as recruitment of world class and diverse talent that meets the store needs
- Cascading and rolling out of new initiatives to enable operational excellence and drive business results
- Supporting the growth of your partners through performance and development, coaching and developing your team and building positive relationships to understand partner challenges, needs and aspirations
- Setting challenging and realistic goals to drive engagement and improve partner performance
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
Qualifications - External
In return, we’ll offer you a competitive starting salary and benefits that include:
- 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
- Free drinks and food when you’re on shift
- Our store bonus program
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
- Life assurance
- Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
- A free 24/7 Employee Assistance Programme available to you and your family
- Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
- Great long-term career opportunities in store and support center
So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.
What is our process?
Application > CV review > video interview with our talent acquisition team > invite to an assessment centre > coffee connection > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.
