Store Manager at Carpo in London

AsStore Manager we invite you on a fascinating journey where every day is a constantly joyful, fulfilling, and challenging experience.

carpo is a unique concept in the F&B retail sector, offering a product combination: the threefold Nuts - Chocolate & Coffee. Yet the carpo concept is infinitely more; it is a philosophy, an exciting journey offering an exclusive senses experience of authentic indulgence, fulfilment and joy.The carpo journey starts from its exceptional architectural design, the exquisite product presentation, the luxurious packaging, the universal music collections, the delicious smells and flavours of coffee and freshly roasted nuts, within an aesthetically artful environment offered with genuine and authentic welcome and warmth, that makes all guests feel valued and unique.

With a brand heritage of 30 years, carpo operates eleven stores, four in the United Kingdom, one in Dubai (The Dubai Mall, Fashion Avenue) and six in Greece in prominent locations.

The companys vision is to lead the way forward in the international F&B retail sector, while becoming a world-class brand, through transforming a simple, daily routine into an unforgettable experience.

Daily life at carpo

Our Store Manager ensures smooth operation of the store, inspires and leads a dynamic retail team in providing exquisite customer service, by promoting carpo philosophy, culture and standards.

As Store Manageryou will be responsible for ensuring all customers have a memorable first impression when they enter carpo. You will be passionate about customer service, who leads a team by example and loves going the extra mile to make sure our customers leave wanting to come back again and again.

Daily life at carpo

Planning and overseeing the daily operations of the store, making sure it runs smoothly and effectively

Ensuring high levels of customer satisfaction through exceptional customer service, while maintaining and reflecting carpos core values and philosophy

Dealing with customer complaints and sharing feedback with the leadership team on site as well as in Greece.

Managing stock levels and overseeing all areas of the store to ensure that they are well maintained at all times

Leading the team in driving all store activities and using the expertise and knowledge to grow sales and maximize profit.

Coaching the team to be passionate and knowledgeable about all products in the store, to continue building the brand reputation and providing customers with the right range, quality and service to ensure they keep coming back.

Supporting Head Quarters by implementing promotional campaigns

Ensuring efficient operations by adhering to operational procedures, rules, and schedules

Supporting with the recruitment processes and training staff with the support of HR and inhouse trainers.

Onboarding new starters, motivating the team, and reviewing their progress

Conducting performance reviews and appraisals

Maintaining detailed and accurate payroll related data and checks

Ensuring compliance with all relevant legislation including health and safety standards

Ensuring the store is always trading legally by coaching the team to use all security tools available to provide a safer place to work.

We are looking for

People with passion and love in providing an inspiring and joyful work environment for their team partners.

People who lead by example with a priority to securing a trustworthy, positive and secure workplace

Hardworking individuals who can work to efficient process methods and adapt to various roles are the key to making the supply chain run smoothly.

Be an ambitious and motivated individual who is always looking to upskill

Proven successful experience as a Store Manager in an upscale service environment with excellent customer service skills, strong organizational skills, good communication and interpersonal skills is what we are after!

You will be joining a small community of dedicated, hard-working, and energised individuals who pride themselves on their commitment and work ethic.

If you have minimum of 5 years experience working in Retail, Food & Drinks and as Store Manager in a similar environment, apply now to join our team at carpo in London.

Whats in it for you

Starting salary from £17.50p/h + discretionary service charge plus paid overtime.

28 days of Holidays inc Bank Holidays

Full time employment with up to8hr shifts and 2 days offper week.

Onboarding training to get you settled in the role, cross training in all the functions at carpo and training support to enhance your skillset to develop

Pension scheme

Employee Assistance Programme

Staff discounts

Staff uniform

Training and Development Opportunities which includes apprenticeship programmes.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.