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Purpose of the role
- Be fully responsible for all aspects of the store including operations, health and safety and security.
- Make sure the store achieves store targets
- Develop team to be brand ambassadors of TEMPUR
- Train team regularly so that they are fully aware of the benefits of TEMPUR products, the customer journey and sleep ergonomics
- Identify new opportunities to maximise profits and increase sales within the store
Key Responsibilities
- Be solely responsible for all daily operations across the store.
- Ensure the operational compliance of the store and H&S aspects through timely & accurate implementation of all company Health & Safety, Administrational & Security directives
- Monitoring staff behaviour, attitude and presentation to make sure they are a positive reflection of the retail stores values
- Analyse management information to understand performance shortfalls and market changes to determine a business plan for improvement
- Understand rules and regulations for GDPR and ensure data retention is adhered to according to the guidelines.
- Ensure all team members are fully trained on all TEMPUR products, heritage, values and customer journey. Ensure consistency across the team.
- Effectively onboard new team members and ensure
- Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge
- Organise and manage regular training sessions with the team on the above
- Consistently drive the store’s sales performance to meet and exceed sales targets
- Identify ways and opportunities to drive footfall to your store
- Effectively implement all promotions and marketing activity instore
- Manage the training app within you store and ensure your team are using this to widen their knowledge
- Become an active operator for web chat ensuring that you are available to speak to customers online
- Ensure store costs are managed within agreed budget levels and using your commercial eye for detail
- Effectively deploy management and colleagues’ hours to meet the needs of your store within payroll budget
- Manage all aspects of stock control from execution in store to loss prevention measures are in place. Ensure weekly stoke takes are completed and submitted
- Being able to deal with customer concerns in a patient and helpful manner and communicating concerns to Divisional Manager
- Manage deliveries and organization of stock room
- Operate cash registers, take and record orders through the system
- Develop, coach and mentor your management team to improve their leadership ability, including giving accountability to deliver and exceed their targets on the shop floor
- Maintain a clean and orderly environment in the store and back office/kitchen areas
- Participating in management meetings by bringing fresh ideas, that are realistic and achievable
- Undertake ad hoc tasks that the business demands
Knowledge, Skills & Experience
- At least 3-5 year’s management experience gained within retail
- Customer focused with a proven high standard of customer service delivery
- Be a role model and lead by example and operate with honesty and integrity
- Show innovation and initiative and implement new ideas with confidence
- Seeks opportunities to be proactive and pre-empt store and team issues
- Excellent communication skills both written and verbal
- Good at prioritizing and meeting deadlines
- Enthusiastic, self-confident, well presented, self-motivated with a '’can-do’’ attitude
- Must be able to work and willingness to work flexible hours to meet the needs of the business
Why TEMPUR is a great place to work
- Competitive salary
- 25 days holiday
- Life Insurance
- Pension contributions
- Private medical insurance
- Team initiatives
- Training & Development
