Housing Officer

Job Description:

Marks Consulting Partners is currently recruiting for a Housing Officer to join a dynamic and growing team based in South London. As a Housing Officer, you will play a vital role in delivering high-quality housing management services, working directly with tenants and residents to ensure their needs are met. You will focus on providing a safe, secure, and well-maintained living environment while ensuring compliance with all relevant legislation and policies.

Key Responsibilities:

• Tenancy Management: Manage all aspects of tenancy agreements, including sign-ups, renewals, terminations, and enforcement of tenancy conditions.
• Rent Arrears: Monitor and manage rent accounts, working with tenants to prevent arrears and develop payment plans.
• Resident Support: Provide advice and assistance to residents on a wide range of housing issues, including welfare benefits and housing options.
• Estate Management: Ensure that estates are maintained to a high standard by working closely with maintenance teams and contractors.
• Anti-Social Behaviour (ASB): Address and manage cases of anti-social behaviour, liaising with external agencies and ensuring timely and effective resolution.
• Property Inspections: Conduct regular inspections of properties and communal areas, identifying and addressing issues such as repairs, safety concerns, and compliance with health and safety regulations.
• Community Engagement: Build strong relationships with residents, community groups, and external partners to promote community cohesion and participation.
• Safeguarding: Identify and report safeguarding concerns, ensuring the safety and well-being of vulnerable residents.
• Compliance: Ensure all housing services are delivered in compliance with current housing legislation, policies, and regulations.
• Data Management: Maintain accurate and up-to-date records using housing management systems.

Qualifications & Experience:

• Proven experience working within a housing management or similar role.
• Strong understanding of housing legislation, tenancy agreements, and welfare benefits.
• Excellent communication and negotiation skills, with the ability to manage difficult situations with empathy and professionalism.
• Experience handling anti-social behaviour cases and rent arrears.
• Ability to work collaboratively with teams, external partners, and community stakeholders.
• Proficiency in using housing management software and MS Office suite.
• A commitment to delivering excellent customer service.
• Full driving licence preferred but not essential.

Key Attributes:

• Strong organisational and time-management skills.
• Ability to work under pressure and manage a diverse caseload.
• Problem-solving mindset with attention to detail.
• A proactive and empathetic approach to resolving tenant issues.

Marks Consulting Partners is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants.

If you are passionate about making a positive impact on the lives of residents and have the required skills and experience, we would love to hear from you.