Housing Officer

Job Title:Housing Officer
Location:London, UK
Salary:£30,000 - £35,000 per annum, depending on experience
Contract Type:Full-Time, Permanent

About Us:

Alliance Search are recruiting for a leading housing association in London who manage a diverse portfolio of properties, offering quality homes and supporting communities across the city. Our mission is to create vibrant, sustainable neighborhoods where people want to live, work, and thrive and that all starts with you!

The Role:

We are looking for a dedicated and compassionate Housing Officer to join our dynamic team. This role is at the heart of our mission, ensuring that our residents receive the highest level of service and support. As a Housing Officer, you will be the first point of contact for tenants, managing a caseload of properties and working closely with residents to address their needs and concerns.

Key Responsibilities of Housing Officer:

• Tenancy Management:Oversee the allocation of properties, manage tenancy agreements, and ensure compliance with housing regulations.
• Resident Support:Provide advice and support to residents on a range of issues, including rent arrears, maintenance requests, and community engagement.
• Property Inspections:Conduct regular inspections to ensure properties are well-maintained, safe, and compliant with health and safety standards.
• Community Engagement:Work closely with residents to foster a sense of community, addressing any issues that arise and promoting positive relationships.
• Conflict Resolution:Handle complaints and disputes between tenants in a fair and impartial manner, aiming for resolution through mediation and support.
• Record Keeping:Maintain accurate records of all interactions with residents, ensuring all data is kept up to date and in line with GDPR requirements.

About You:

• Experience:Previous experience in housing management or a related field is essential. Knowledge of housing legislation and best practices in tenant support is highly desirable.
• Communication Skills:You must be an excellent communicator, able to engage with residents from diverse backgrounds and with varying needs.
• Problem-Solving:A proactive approach to problem-solving is crucial, with the ability to handle challenging situations calmly and effectively.
• Organized:Strong organizational skills are a must, as youll be managing a varied workload with competing priorities.
• Empathy:A genuine passion for helping people and improving their living conditions is key to succeeding in this role.

Why Join Us?

• Impactful Work:Be part of a team making a real difference in the lives of Londoners, ensuring everyone has a safe and comfortable place to call home.
• Career Development:We are committed to your professional growth, offering training and development opportunities to help you advance in your career.
• Supportive Environment:Work in a collaborative and inclusive environment where your contributions are valued.
• Competitive Benefits:In addition to a competitive salary, we offer a comprehensive benefits package, including pension contributions, flexible working arrangements, and more.

Benefits:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
• Interest-free loans: season ticket loan, tenancy deposit loan and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

How to Apply:

If you are passionate about housing and want to be part of a team thats transforming lives, we want to hear from you! Please submit your CV and a cover letter outlining your experience and why youre the ideal candidate for this role.

Join us in making a difference in the communities of Londonone home at a time.