Housing Officer

HOUSING OFFICER

* Location: Central London
* Job Type: Permanent
* Hybrid working (2 days work from home)
* Salary: Competitive + benefits

One of our housing association clients is seeking a dedicated Housing Officer to join their dynamic team, overseeing a diverse patch of approximately 350 mixed tenure properties. This role is ideal for someone who can work independently and effectively manage complex housing-related matters. The successful candidate will be based in a unique housing association in Central London, providing outstanding service and maintaining safe, well-kept properties.

Day-to-Day of the Role:
* Proactively communicate with residents across various channels including phone, email, and notice boards, ensuring they are always well-informed.
* Oversee the management of properties, ensuring they are safe and well-maintained in collaboration with the property team.
* Handle all housing-related matters such as tenancy, lettings, and anti-social behaviour, collaborating with dedicated income officers as needed.
* Provide exceptional customer service, fully resolving complaints and maintaining high satisfaction among residents.
* Engage with local authorities, support agencies, legal advisors, and other professional advisors to effectively manage housing issues.
* Conduct monthly block inspections to ensure high standards of maintenance and safety.
* Manage the end-to-end tenancy process, including allocations, lettings, support, and fraud checks.
* Lead on complex tenancy and anti-social behaviour cases, providing robust support and solutions in line with policies.

Required Skills & Qualifications:
* Degree-level education or equivalent; working towards Level 3 Chartered Institute of Housing is desirable.
* Minimum of 3 years' experience in delivering housing management services.
* Strong experience working with multiple agencies to resolve issues.
* Excellent communication skills, both written and verbal, with the ability to empathise and connect with residents.
* Proficient in Microsoft Office (Excel, Word, PowerPoint) and capable of using complex databases and systems accurately.
* Demonstrated ability to problem-solve, negotiate, and manage complex cases effectively.
* Customer-centric approach, with a focus on exceeding resident expectations and delivering high-quality service.