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Experience Housing Officer/Coordinator
Based in Chingford
Permanent
Full time office based
32-35K
Key Responsibilities:
- Manage day-to-day housing operations, including tenancy management, rent collection, property inspections, and addressing tenant concerns.
- Provide advice and support to tenants on housing-related matters, ensuring they understand their rights and responsibilities.
- Handle tenancy agreements, allocations, and renewals, ensuring compliance with housing regulations and company policies.
- Coordinate repairs and maintenance work, liaising with contractors and ensuring jobs are completed in a timely manner.
- Address and resolve tenant complaints and issues promptly, maintaining a high standard of customer service.
- Conduct regular property inspections to ensure health and safety standards are met.
- Monitor rent arrears and work with tenants to develop payment plans or take appropriate action where necessary.
- Work closely with other teams and external agencies to support vulnerable tenants and improve housing services.
- Prepare reports and maintain accurate records of housing activities.
Skills and Experience Required:
- Proven experience in a housing officer or similar role within the housing or property management sector.
- Strong knowledge of housing legislation, tenancy law, and best practices in housing management.
- Excellent communication and interpersonal skills to build strong relationships with tenants, colleagues, and external partners.
- Ability to manage a diverse caseload and work effectively under pressure.
- Strong problem-solving skills with a proactive and empathetic approach to resolving issues.
- Good organizational skills and attention to detail.
- Competence in using housing management software and Microsoft Office.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
