Support Worker

We seek a dynamic and committed Support Worker to join us on a permanent, full-time contract (37.5 hours per week, working on a rota basis) working predominantly across two recovery units based in Tooting and Battersea (SW London). We offer a competitive salary of £12.95 per hour and some fantastic employee benefits!

Servol Community Services is an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions.  Our purpose is to help people on their journey to mental wellness, purpose, and independence. Supported housing provides crucial help to some of the most vulnerable people in our country and can have an enormous positive impact on an individual’s quality of life.

As an organisation we are continually improving encouraging our teams to succeed and always looking for new ways we can help those we support to reach their goals.  Our approach is collaborative, with individuals reassured they are a genuine partner in their own care and recovery. 

ORGANISATIONAL VALUES:

Everything we do links to the following core values:

• Caring
• Respectful
• Continuously improving
• Welcoming

About the role:

As our Support Worker, you will provide housing related support to vulnerable adults living with serious mental ill health from various and complex backgrounds.  Our recovery units are staffed 24/7, so you will need to be able to work on any day of the week, normally between the hours of 9am and 9pm. Flexibility to cover the odd waking night shift would be fantatic, but not essential. 

You will support them for up to two years on their journey by improving their skills, resilience and building pathways to independence. You will provide direct communal support to our service users by managing a caseload with key working responsibilities. You will also work alongside community partners and other key stakeholders to ensure needs and objectives are met.

You will further be involved in providing effective support to vulnerable adults to assist with tenancy sustainment, independent living, and promoting self-reliance.

Key responsibilities of our Support Worker:

• Provide face to face support, and contribute to the development of support plans, risk assessments, and reviews to a high standard.
• Participate in and encourage participants involvement in various projects, activities, and initiatives.
• Support the service and team to meet key KPIs and objectives.
• Recognise support needs in an individual and initiate appropriate interventions to prevent further deterioration.
• Ensure each service user is assisted to manage their own tenancy or licence and maintain their accommodation via regular recovery star sessions.  Supporting service users with personal administration, form filling and making benefit claims.
• Ensure all participants understand their rights and responsibilities and have access to the right tools and resources, to support them back into society and building networks.
• Provide advice, information, guidance, and life skills training to participants.
• Work as part of a team, actively participating in meetings, bringing forward ideas and relevant contributions.

This is not an exhaustive list of the job responsibilities.

What we're looking for in our Support Worker:

• Experience of working with vulnerable adults to provide housing related support.
• Experience of support planning and key working with the aim of increasing service user confidence and independence.
• Experience of working in a residential or supported living setting.
• Good standards of verbal and written communication and the ability to provide clear information.
• Able to use IT systems and emails.
• A working understanding of the legal frameworks and procedures relating to the protection of vulnerable adults.
• A positive and proactive approach to enabling service users to reach their goals.
• The ability to cope in a mature with with distressing, challenging or crisis situations.

If you feel that you have the skills and experience required to become our Support Worker please click ‘apply’ today – we would love to hear from you.