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Start Date: Week commencing 16th December
Hours: 35 hours per week
Hourly Rate: 15 per hour
Location: West End, London
Are you passionate about providing excellent customer service and supporting individuals who make a difference in the lives of vulnerable children and families? We are looking for a dedicated and empathetic Supporter Care Assistant to join a well-established children's charity in the heart of London's West End.
Role Overview:
As a Supporter Care Assistant, you'll be the first point of contact for the charity's supporters, donors, and fundraisers. You will help maintain strong relationships with supporters, ensuring they feel valued, informed, and appreciated for their contributions. This is a dynamic and rewarding role where you'll be able to directly contribute to the charity's impact on the lives of children and families in need.
General responsibilities
- To be responsible for the oversight of database activity making sure that robust processes are in place and information is handled with efficiency, accuracy adhering to all data base regulations.
- To help create a robust Raisers Edge stewardship process to use both internally and externally to the commercial team.
- To ensure all supporter queries are handled and supporters are thanked in a professional and timely manner.
- To ensure that invoices are processed accurately and efficiently and queries dealt with promptly and effectively
- To ensure all invoices are appropriately coded and authorised before passing to the finance team for payment.
- To support campaign processing with database and finance processes.
- Oversight and preparation of the fundraising batching process and the imports to upload supporter information onto Raisers Edge.
- Assist the team in creating RE reporting queries to allow for better analysis of supporter and financial information.
- To monitor RE/finance/statutory inbox's and deal with queries forwarding them to the correct individual.
- To create RE reminders/future actions to maintain department efficiency
- Support the Gift Aid submissions process
- Preparing data and reports to allow finance to reconcile donations received with account records
- To be in regular contact with the finance team regarding fundraising income making sure it is correctly.
What the client is looking for:
- Data Entry experience and basic understanding of financial processes
- Experience Importing & Batching on Raiser's Edge.
- Experience processing donations for a charity.
- Ability to learn new skills and work on own initiative with minimal guidance.
- Able to manage workload often with challenging and competing deadlines.
- Proficient with Microsoft Office suite of programs, including Excel, Word and Outlook.
- Ability to communicate professionally with all levels both inside the organisation and externally, both verbally and written.
- A high attention to detail with experience of inputting data accurately.
- Ability to liaise with stakeholders in an efficient and timely manner.
- Experience of dealing with confidential information with the ability to maintain confidentiality at all times.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
