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Bereavement Services Office

Hatched Recruitment Group
Posted 2 days ago, valid for 16 days
Location

London, Greater London N5 1JJ, England

Salary

£22 per hour

Contract type

Part Time

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Sonic Summary

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  • The position of Bereavement Services Officer at Islington & St Pancras Cemetery offers a salary of £22 per hour.
  • The role is full-time, requiring 35 hours a week from Monday to Friday, and is office-based with an ASAP start date.
  • Candidates are expected to perform various administrative tasks related to cemetery, cremation, and memorial services while providing high-quality customer support.
  • Key responsibilities include advising customers, liaising with funeral directors, and assisting families in selecting memorials according to their needs.
  • Applicants should have relevant experience in a similar role, with the ability to drive being a necessary requirement.

Bereavement Services Officer

Islington & St Pancras Cemetery

22/hr

Start date: ASAP

Full Time: Mon - Fri Office Based - 35/hrs a week

PRIMARY JOB FUNCTION

To work as part of a team in the provision of comprehensive support functions to the Cemetery Service, ensuring the provision of continuous administrative processes that deliver a high quality, customer focused burial and cremation service.

DUTIES AND RESPONSIBILITIES

  • Undertake cemetery, cremation and memorial administration tasks ensuring all work processes and procedures are followed.
  • Provide a customer reception service and telephone answering service in the main office or other location as directed.
  • Advise customers on all aspects of cemetery, cremation and memorial enquiries including burial rights, grants, permits, cemetery and crematorium regulations and codes of practice.
  • Liaise with members of the public and funeral directors in the arrangements for grave selections, memorial appointments and the disposal of cremated remains.

Duties

  • Meet with families and assist them in selecting a memorial in accordance with their needs.
  • Assist in selling cemetery and cremation memorials such as vaults, mausoleum and sanctums and follow up any income opportunities that may arise from memorial enquiries
  • Undertake tasks relating to enforcing memorial regulations policy across all sites, including meeting face to face with families that are affected.
  • Carry out all administration relating to memorial infringements ensuring records are kept updated, actions documented and areas monitored.
  • Coordinate with the cemetery operations team in the removal of infringements and the reinstatement of the grounds afterwards.
  • A bility to drive .

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