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- Lead Operational Delivery: Provide operational leadership for Neighbourhood and Estate Management, Leaseholder Services, and contract management, ensuring services are responsive, efficient, and continuously improving.
- Drive Resident-Centred Services: Champion a resident-first approach, embedding continuous improvement across housing services and strengthening relationships with leaseholders.
- Oversee Contract and Budget Management: Ensure effective contract management, procurement, and financial stewardship, delivering value for money while meeting service demands.
- Foster a High-Performance Culture: Promote a cohesive and performance-driven culture, bringing teams together to deliver excellent resident services with clear accountability and measurable objectives.
- Ensure Compliance and Risk Management: Oversee compliance with social housing regulations, health and safety, welfare reform, and fire safety legislation, ensuring the Council meets all statutory obligations.
- Collaborate with Key Stakeholders: Build trusted relationships with Council Members, residents, leaseholder groups, and stakeholders, ensuring their voices contribute to service development and improvement.
- Demonstrable Experience in Housing Management: Proven track record of overseeing Neighbourhood Services, Estate Management, and Leaseholder Services within a housing setting.
- Strategic Vision and Leadership: Capable of driving high-level strategy while delivering hands-on operational improvements.
- Financial and Contractual Acumen: Skilled in budget management and contract oversight, ensuring cost-effective solutions and strong vendor relationships.
- Stakeholder Engagement Skills: Experienced in engaging and managing relationships with residents, leaseholders, Council Members, and external partners.
- Proven Leadership Ability: Committed to fostering a high-performance, inclusive team environment that values innovation and resident satisfaction.
