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- Ensure a high-quality support programme is delivered which emphasises client choice and control and meets the needs of clients and funding bodies in terms of positive outcomes.
- Ensure effective case management through case allocation, the accurate and timely maintenance of client records/databases, multi-agency working, file and case reviews and reflective practice.
- Co-ordinate an innovative, high quality support programme to achieve positive outcomes for clients emphasising client choice and control.
- Effectively manage a team of support staff in line with the organisations policies, including managing performance against organisational and contractual KPIs.
- Role model the core values of the organisations to ensure positive relationships across the service and an environment which fosters wellbeing.
- Implement all financial control measures as required to ensure the service receives all possible income and the clients are supported to pay all outstanding charges and remain debt free.
- Liaise with external agencies and internal stakeholders to establish a network of support in line with client needs to achieve strategic relevance and contractual requirements and represent the organisation at local events as required.
- Collaborate with the Chaplain to promote and facilitate the Chaplain’s involvement within the programme (where applicable).
- Support and develop support staff in their professional development and their work with clients and provide coaching and mentoring for support staff.
- Take responsibility for own personal development by developing and updating knowledge base in areas associated with the field of homelessness.
- Participate in staff recruitment and performance management processes including undertaking investigations as required for incidents, grievances and disciplinary matters as required.
- Deputise for the Service Manager in their absence.
- DBS within the last 12 months (must have original copy)
- Previous experience of managing and delivering a client focussed service which undertakes holistic support needs, risk assessments and identifies appropriate support for clients.
- Previous experience of working with and providing support to vulnerable people.
- Demonstrable experience of leading and managing staff, including recruitment, development and performance management.
- Proven experience of developing innovative support programmes incorporating an understanding of stakeholder and service user involvement.
- Good working knowledge of developments in the homelessness sector including current legislation.
