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Disrepair Team Leader / Coordinator - Social Housing Repairs & Maintenance
Full time, permanent
Based in Stratford, East London
£32,000 per annum
Here at Howells, we are working with a leading social housing / maintenance contractor to recruit a successful and proactive Disrepair Team Leader to join their team based in Stratford.
Team Leader Duties:
- Lead colleagues on your team to develop best practise and implement change.
- Coach, mentor and motivate direct reports, ensuring development needs are identified and that the PDR process is consistently applied across all your team members.
- Assess resource requirements and support the management of the day to day activity, ensuring that all team objectives are met within overall time, cost and budget constraints.
- Support the Management team in the achievement and delivery of annual and 5 year plans.
- Support the implementation of policies, company and industry standards and initiatives and be aware of contractual compliancy across all projects.
- Support a climate of ideas into innovation and motivate others to act on them.
- Manage team performance in line with Company policy.
- Motivate your team to exceed targets.
- Support the Management team and maximise service delivery and productivity to achieve high levels of performance.
- Undertake quality assurance and drive a culture of right first time.
- Promote effective use of internal IT systems within the business, ensuring compliance and effective utilisation.
- Hold regular review team meetings.
- Demonstrate the performance of your project through inputting to required reports to the management team.
- Understand and implement solutions in line with the needs of the client and customer.
- Resolve complaints and acknowledge compliments informing the Management team. Implement action plans to address any areas of dis-satisfaction.
- Assist on the attainment of targets for turnover, absence, promotion, diversity, etc.
Team Leader Experience:
- Social Housing reactive repairs and contractor experience - specifically dealing with disrepair cases
- Team Management experience.
- Analytical use of Management Information.
- Experience of working with complex cases.
- Claims mitigation.
- IT skills, customer service skills and the ability to work well under pressure.
You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. This is a permanent, full time role for which you will receive a highly competitive salary + benefits.
If this is the role for you, please apply online or call .
