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- Lead, develop and support a diverse team of frontline practitioners, ensuring high performance and service continuity.
- Deliver supervision, annual appraisals, and day-to-day guidance to ensure wellbeing, motivation, and adherence to best practice.
- Create and maintain a collaborative, inclusive team culture that is values-led, trauma-informed, and grounded in safeguarding.
- Oversee all aspects of case management, including needs and risk assessments, safety planning, and advocacy.
- Monitor performance against key contractual outcomes and national frameworks such as Women’s Aid and SafeLives Leading Lights.
- Take proactive steps to address under-performance and identify training and development needs within the team.
- Support the re-accreditation and continuous improvement of the service through internal reviews and evidence-based practice.
- Develop and implement operational systems, processes and tools to improve service delivery and impact.
- Contribute to budget planning, resource allocation and financial oversight alongside senior management.
- Identify service delivery gaps and work collaboratively to enhance provision and secure funding for new initiatives.
- Act as the main operational contact for commissioners, subcontracted partners, and key agencies.
- Represent the service in multi-agency forums and strategic meetings to promote an integrated, system-wide approach to tackling VAWG.
- Strengthen referral pathways and institutional advocacy networks to ensure a joined-up response to women’s needs.
- Champion the voices of survivors in all areas of development, consultation, and advocacy.
- In-depth understanding of domestic abuse, VAWG, and the broader social, cultural, and legal context.
- Significant experience of managing frontline services within the women’s sector or VAWG-related context.
- Sound knowledge of safeguarding legislation, MARAC processes, and risk management frameworks.
- Demonstrated success in managing dispersed or remote teams with strong supervisory and coaching capabilities.
- Proven ability to build multi-agency relationships and work collaboratively to influence system change.
- Experience in monitoring and evaluating services, including report writing, data analysis and contract compliance.
- Skilled communicator with the ability to engage effectively with professionals, staff, and service users alike.
- Strategic thinker with a solutions-focused mindset and excellent decision-making skills.
- Strong organisational and time management skills, able to prioritise competing demands and lead through change.
- Ability to develop and deliver training, systems and procedures to enhance service delivery.
- Committed to intersectional feminist principles and equality, diversity and inclusion.
- A relevant qualification in management, social work, law or a related field—or substantial equivalent experience.
- Experience of delivering presentations or workshops in professional or public settings.
- Experience in service accreditation, quality assurance frameworks, or specialist programme development.
