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Job Title:Housing Liaison Team Leader
Location:East London
Contract Details:Temporary, HYBRID
Salary:£23.61 - £30.69 per hour
About Our Client:Our client is a forward-thinking London Borough Council dedicated to improving the lives of residents by fostering community engagement and providing exceptional housing services.
Benefits & Perks:
- Competitive hourly rate
- Opportunities for professional development
- Supportive team environment
- Commitment to equality and diversity
- Flexible working hours
Responsibilities:
- Supervise and motivate a team of Housing Liaison Officers and Resident Service Officers.
- Manage workloads to ensure high performance and excellent customer service.
- Oversee multi-tenure and leasehold properties, prioritising the needs of residents and stakeholders.
- Handle first-line customer enquiries and formal complaints efficiently.
- Foster community engagement initiatives for a peaceful living environment.
Essential (Knowledge, skills, qualifications, experience):
- Proven experience in managing high-performing teams.
- Strong knowledge of Housing Law and practical application of related legislation.
- Expertise in tenancy and leasehold breach management.
- Excellent communication and interpersonal skills.
- Relevant degree or at least 3 years of housing services experience.
Desirable (Knowledge, skills, qualifications, experience):
- Experience in a large, complex organisation.
- Familiarity with multiple housing tenures and current housing issues.
- Ability to use technology for service delivery and communication.
Technologies:
- Proficiency in digital platforms for resident engagement and service provision.
How to apply:If you are passionate about making a difference in the community and possess the skills and experience outlined above, we would love to hear from you! Please submit your CV along with a cover letter detailing your relevant experience and why you would be an excellent fit for this role. Join us in delivering exceptional housing services and helping residents thrive!
We are excited to welcome the right candidate to our vibrant team!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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