Housing Officer

Housing Officer - Partnership with Hammersmith and Fulham CouncilLocation: Hammersmith and Fulham - 5 days on siteDepartment: The Economy DepartmentPay Rate:£21.52 per hour / Umbrella: £26.73 per hour Reports to: Housing ManagerWe're Hiring!We are pleased to announce our partnership with Hammersmith and Fulham Council to recruit a dedicated and customer-focused Housing Officer. This is a fantastic opportunity for individuals who are passionate about housing management, community service, and making a meaningful difference in people's lives.Role OverviewAs a Housing Officer, you will deliver a high-quality tenancy and neighbourhood management service to both general needs and sheltered residents. Your role will be crucial in ensuring that residents sustain their tenancies, actively engage in decision-making, and enjoy living in well-managed neighbourhoods.Key ResponsibilitiesTenancy & Leasehold Management: Manage a designated patch of tenancies, ensuring compliance with all agreements and addressing breaches where necessary.Resident Engagement: Build and maintain effective relationships with residents, enhancing their satisfaction and overall quality of life.Support for Vulnerable Residents: Identify and support vulnerable residents by connecting them to relevant support services.Tenancy Audits: Lead tenancy audits within your patch to keep business intelligence up to date on the properties and residents you manage.Fire Safety Compliance: Identify and report fire safety issues, ensuring all necessary actions are taken to comply with best practice guidelines.Voids & Re-letting: Work closely with the voids team to minimise rent loss and achieve performance targets.Housing Advice: Provide high-quality housing advice and signpost residents to appropriate services.Anti-Social Behaviour Management: Lead on ASB cases, ensuring swift resolution through effective partnership working.Emergency Response: Respond to emergencies on estates, providing on-site support and reassurance to residents.Who We’re Looking ForWe are looking for candidates who possess the following attributes:Complex Problem-Solving: Ability to navigate complex systems and find effective solutions.Critical Thinking: Challenge norms using evidence-based approaches and sound decision-making.Creativity: Bring innovative ideas to improve service delivery and resident satisfaction.Emotional Intelligence: High self-awareness with the ability to manage group dynamics effectively.Service Orientation: A commitment to delivering outstanding service and achieving organisational goals.Why Join Us?Joining our team means playing a key role in shaping thriving communities within Hammersmith and Fulham. You'll work in a supportive environment where your contributions are valued and your professional growth is encouraged.How to ApplyIf you have the drive to deliver excellent service and make a difference in the community, we want to hear from you! Please apply with your CV for the role.Become part of a team dedicated to creating vibrant, sustainable communities. Apply now and take the next step in your housing career!