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Responsibilities:
- Proactively manage a variety of Housing Management functions within procedural deadlines including viewings and sign ups.
- Carry out estate visits and inspections in a lone working capacity.
- Build good working relationships with the local Tenant and Residents' Associations and attend out of hours meetings.
- Manage nuisance cases effectively and liaise with external mediation partners.
- Ensure you escalate any anti-social behaviour cases appropriately and in line with procedures.
- Respond to correspondence and complaints and provide good quality drafts for members enquiries.
- Identify, record, and support our vulnerable residents, signpost residents for support as required.
- Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
- Work collaboratively with other departments, partners, and stakeholders to ensure multiagency responses to complex cases.
- Take legal action as necessary. Ensure all legal paperwork is completed to a high standard to apply for possession and/or injunction proceedings.
- Attend court hearings and evictions, always representing the organisation positively.
- Keep abreast of all relevant legislation and good practice issues relating to the role.
Required Skills and Knowledge:
- Awareness of and a commitment to Equality of Access and Opportunity in a diverse community.
- Understanding of how equality and diversity relates to this post.
- Understand the current challenges faced by a social housing provider, within the context of the role applied for.
- To work in partnership within the Council and with a range of external agencies and organisations.
- To deliver an excellent customer service.
- Experience of successfully managing challenging customers.
- Experience of managing and prioritising your own workload in a high-pressured environment. Experience of working collaboratively with other departments, partners, and stakeholders.
- Experience of working within social housing is desirable.
- Have access to a car for work purposes is desirable.
- Able to attend meetings outside of normal working hours.
