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Housing Officer - £18.06 per hr.
To provide a high-quality housing management service, ensuring outstanding customer service and service delivery, by being a primary point of contact for tenants. Engage with tenants to provide a responsive efficient housing management service that is consistently excellent for all tenancies. Housing Officers are expected to carry out the vast majority of their duties (70%) at the managed accommodation.
Specific Duties:
- Ensure that accommodation is safe, comfortable and appropriate for the needs of its occupants.
- Check all is compliant with Health & Safety law and good practice by ensuring that the appropriate checks are carried out and records maintained.
- Provide a consistently outstanding service to tenants and residents that demonstrates values and makes a real difference to our tenants’ lives.
- Interview and assess applicants. In particular, ensure that prospective tenants and residents have a positive attitude towards sharing, realistic expectations and awareness of their own obligations towards their housemates and the organisation.
- Engage with tenants and ensure that their views and ideas are taken on board.
- Be proactive in establishing positive relationships, intervene at an early stage in tenant disputes, and deliver a speedy and focused response to anti-social behaviour and other breaches of tenancy.
- Allocate and let void properties. Carry out accompanied viewings and manage the sign-up process, ensuring that all new tenants understand their rights and responsibilities.
- Enforce arrears recovery policy, and procedure including proactive discussions with residents, early intervention, home visits and court/eviction attendance.
- Carry out regular stock condition inspections, health & safety, and service inspections including cleaning and gardening. Be aware of any antisocial behaviour affecting neighbours or our residents and deal with this as per policy.
- Work with tenants to develop priorities for minor works and environmental improvements, with particular reference to décor, communal areas and gardens.
