Housing Team Leader

Housing Team Leader

Islington

Up to £41,769

Hyde is looking to recruit a Housing Team Leader to work on the PFI contract with Islington Council that it is part of.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Housing Team Leader at Hyde you will be working within the Resident Services department to oversee the effective operational management of housing services that have been outsourced by a third party, ensuring that all operational aspects are delivered as per the contract specification

Responsibilities

• Managing a team of 7 staff providing the housing management service - but not including rent and service charge collection - to the residents of the Islington PFI contract.
• Acting as a point of contact for key stakeholders including the local authority and other sub-contractors.
• Ensuring a a proactive, inclusive, customer- focused efficient service is delivered to all customers
• Acting as Hyde’s expert in managing the Islington PFI housing management service, ensuring adherence to contractual obligations, service standards, and performance targets.
• Maintaining positive tenant relationships, addressing concerns, resolving disputes, and ensuring a high level of customer satisfaction.
• Overseeing tenancy management functions, including all locations, renewals, and terminations, ensuring compliance with tenancy agreements and legal requirements.

Skills and experience required

• Previous experience in housing.
• Previous experience of leading a team is desirable but not essential.
• Excellent communication skills, both verbal and written.
• Strong problem solving skills.

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.