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- Act as the first point of contact for residents, supporting them through tenancy changes, disputes, and housing issues.
- Work closely with other teams and agencies, including the NHS, police, and support services, to address resident needs.
- Identify trends in resident demands and contribute to continuous service improvement.
- Assist residents in resolving issues such as rent arrears, anti-social behaviour, and tenancy disputes.
- Engage with Tenant and Resident Associations and participate in community events.
- Ensure housing policies and procedures are followed to maintain compliance and best practices.
- Previous experience in housing management, tenancy support, or neighbourhood services.
- Strong problem-solving skills and the ability to build relationships with residents and stakeholders.
- Knowledge of tenancy law, housing options, and welfare support services.
- Ability to work flexibly, including attending meetings outside normal working hours when required.
- Excellent communication and organisational skills.
