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Client
Local Authority in Ealing
Job Title
Neighbourhood Housing Officer-Tenancy Management
Pay Rate
21.33 an hour PAYE/27.75 an hour UMBRELLA
Hours
35 hours Mon to Fri (09:00:AM - 05:00:PM)
Duration
Initial 3 Month Contract
Location
HYBRID working 2-3 days a week based in Perceval House,Ealing/site visitsDescription
PURPOSE OF ROLE:
>Improve outcomes for Ealing residents by providing a customer orientated service in
line with Council values and objectives
>Provide support to residents across a range of tenures throughout the lifetime of their tenancies/leases.
>Maximise income collection through proactive management of arrears.
Proactively manage housing assets, anticipate the needs of residents and contribute to
a safe neighbourhood.
KEY ACCOUNTABILITIES:
1) To provide clear, pragmatic and customer centred housing services on behalf of the
Council and any housing provider aligned to the housing service.
2) To maximise income collection across the range of tenures through proactive monitoring
and management of customer accounts, making use of legal remedies where appropriate.
3) To promote inclusion, cohesion and active citizenship in the neighbourhood helping to shape opportunities and resident engagement.
Tenancy Management experience is essential
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