- Housing Benefit Claims: Manage and resolve HB claims for residents, ensuring timely processing and addressing any issues.
- Tailored Support: Provide tailored housing and welfare support to LGBTQ+ domestic abuse survivors and veterans with complex needs, including mental health and reintegration challenges.
- Promoting ED&I: Ensure an inclusive environment, advocating for diversity and equality in all aspects of service delivery.
- Compliance & Standards: Assist in ensuring housing services meet consumer standards and regulatory compliance, gathering evidence and contributing to improvements.
- 6+ years of housing support experience, ideally in supported housing or a similar environment.
- Proficiency with Housing Benefit regulations and claims management.
- Experience working with vulnerable groups, particularly LGBTQ+ individuals and veterans.
- Strong understanding of ED&I principles in housing.
- Knowledge of housing consumer standards and relevant regulations.
- Compassionate communication and problem-solving skills.
- Flexible working hours (21 hours per week).
- Competitive hourly rate of £18-£21 via umbrella.
- The chance to make a meaningful impact in the lives of vulnerable individuals.
- Potential for role growth as demand increases.