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Program Manager, Social Responsibility

Program Manager, Social Responsibility

Career Moves Group

Posted 18 hours ago, valid for 16 days

London, Greater London EC1R 0WX

Part Time

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Sonic Summary

The Program Manager for Social Responsibility is a 6-month contract position located in London, UK, offering a daily rate between £376.82 and £743.44 (Inside IR35).
Candidates should have at least 3 years of experience in process inspection/improvement and stakeholder management, along with strong data analysis skills.
The role involves managing social responsibility human rights escalations data, improving processes, and working cross-functionally with various internal teams.
Key responsibilities include creating solutions for escalations, conveying complex issues simply, and enhancing program efficiency.
Ideal candidates will possess strong project management skills, the ability to work in ambiguity, and preferably a background in social responsibility.

Program Manager, Social ResponsibilityLocation: UK, LondonLength: 6 months Rate: £376.82 - £743.44 per day (Inside IR35)Hours: 40 hours per weekOverview:We are looking for a Program Manager to manage social responsibility human rights escalations data, business updates, and process quality control. The Program Manager will be responsible for owning data and content about the escalations program to share with internal partner teams and identifying pain points to improve processes. You will be responsible for assessing the program data for trend analyses to better communicate the escalation landscape to stakeholders. This role will identify gaps, streamline workflows, and improve processes based on partner team feedback and data trends. The risk manager will work cross-functionally with the SR Escalations manager, RP, SR’s legal, team, business teams, and Compliance-Operations to manage the process end to end.This role will give the candidate the opportunity to autonomously own quality programming for an enterprise-wide global risk program. They will work alongside a variety of internal teams, develop and implement process controls in order to improve compliance, and standardize ways of working. The role will play an important part in Our Client's regulatory compliance and reputational impact in the human rights space. Key job responsibilities:

Create solutions for complex escalations and proactively implement processes to resolve negative service trends
Succinctly convey complex problems in easy-to-digest terms for all stakeholders
Proactively work with cross-functional internal teams (e.g., Policy, Product, Ops) to enhance and evolve SR program to drive measurable improvements in process efficiency and effectiveness

Top 3 must-have skills:

Process inspection/ improvement (3+ years)
Data Analysis
Stakeholder Management (3+ years)

Candidate Requirements:

Be able to work in ambiguity
Have strong written
Verbal communication skills
Be able to identify trends in data
Ideally Six Sigma root cause analysis training
Preferably s social responsibility background
Strong project management skills are a must
Be able to demonstrate Ownership, Dive Deep, and Insist on the Highest Standards

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