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Job Title: Resident Service Officer
Location: East London
Contract Details: Temporary, Full Time
Salary: £21.24 - £27.53 per hour
About Our Client:Our client is a progressive organisation dedicated to enhancing the quality of life for residents within a vibrant and diverse community.
Benefits & Perks:
- Competitive salary package
- Comprehensive training and professional development opportunities
- Supportive work environment focusing on equality and diversity
- Convenient office location just a 3-minute walk from Royal Albert train station
Responsibilities:As a Resident Service Officer, you will:
- Provide exceptional customer service to residents across various housing tenures
- maximise income collection and debt recovery while ensuring a customer-focused approach
- Enforce tenancy or lease terms, coordinating necessary actions, including court proceedings
- Support vulnerable residents in sustaining their tenancies
- Manage and resolve inquiries and complaints efficiently
- utilise digital tools to enhance service delivery and accessibility
Essential (Knowledge, skills, qualifications, experience):
- Demonstrable understanding of multi-tenure housing management
- Minimum of 2 years' experience in a resident services environment
- Specialist knowledge in income collection, debt recovery, or tenancy management
- Strong communication skills with a customer-centric mindset
- Familiarity with relevant legislation and court proceedings
Desirable (Knowledge, skills, qualifications, experience):
- Experience in leasehold management or Right to Buy processes
- Knowledge of welfare regulations and support systems
- Ability to work collaboratively with various stakeholders
Technologies:
- Proficient in using IT systems for record-keeping and monitoring
- Comfortable with digital communication platforms
How to apply:If you are ready to make a positive impact in our community and possess the skills and experience we are looking for, we want to hear from you! Please submit your application, detailing your qualifications and experience, to the provided application portal. Join us in delivering exceptional service to our residents!
Be part of a team that values diversity, promotes equality, and is committed to enhancing the living standards of our community!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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