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- The Resident Services Officer will provide a comprehensive and supportive housing management service to residents on assigned estates.
- The role ensures that tenancies and leases are properly managed, and that residents understand their rights and responsibilities.
- The post-holder will work closely with colleagues and partner agencies to promote resident involvement and inclusion.
- They will also manage cases of antisocial behaviour, nuisance, and domestic abuse in accordance with policy and best practice.
- Provide a high-quality, resident-focused housing management service
- Respond to tenant and homeowner queries in line with policies and procedures
- Manage tenancy processes, including sign-ups, tenancy audits, mutual exchanges, successions, and terminations
- Handle and resolve antisocial behaviour, nuisance, and domestic abuse cases sensitively
- Promote resident engagement and inclusion, ensuring they are informed and consulted on estate matters
- Social housing experience is essential
- Must hold a valid Enhanced DBS before starting
