- Meet all targets in providing evidence of compliance for determinations received information by the Housing Ombudsman
- Manage all contacts received from the Housing Ombudsman service including queries and questions they may send.
- Ensure that all determinations are logged accurately on chosen system in a timely manner
- Promoting the good practice of the complaints policy and procedure to all staff
- Identify potential reputation risks and work with operational and communications teams to take mitigating action
- Demonstrable experience of complaint handling and working in a complaint environment
- Very good knowledge of the Housing Ombudsman Complaint Handling Code
- Excellent communication skills both written and verbal
- Good knowledge of housing practices and procedures
- Strong planning and organising skills to ensure priorities are kept and deadlines delivered
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment