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My client is seeking a Sheltered Housing Service Manager to ensure the delivery of an enhanced housing management service which continually improves the quality of life of and satisfaction with services for older and vulnerable residents and maximises the opportunity to co-ordinate and work with key partners and stakeholders.
Duties Includes:
- Ensure through effective day to day management that the team delivers and continually improves a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.
- Build an effective team through leadership and personal example so that team members are fully engaged and delivering an excellent service.
- Ensure there is systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services.
- Ensure that vacant properties are passed to and received back from repairs and let within required timescales and that there is efficient, prompt and appropriate resettlement of new customers to reduce the loss of revenue and improve satisfaction for new tenants in terms of access to local services, health & safety checks and knowledge of the schemes facilities.
- Ensure revenue loss is minimised through the team's effective management of rent arrears and the maximisation of resident's access to financial assistance by promoting and facilitating a wide range of financial inclusion.
- Ensure there is effective reporting and monitoring of household repairs for residents less able to do so and that the handy person scheme is effectively utilised to provide a more accessible and tailored service.
If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.
Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to
If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on
