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Temporary Accommodation Move-On Officer
We are seeking a candidate to cover a secondment position focused on assessing and facilitating the move-on accommodation needs of homeless households in temporary accommodation. This role requires a thorough evaluation of financial, social, and welfare circumstances to ensure appropriate support.
Key Responsibilities:-
Assess the move-on needs of households in temporary accommodation, including financial, social, and welfare aspects.
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Support households with access to move-on options such as bidding strategies, qualifying offers, PRSO, and supported or specialist housing.
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Issue statutory decision letters and ensure compliance with statutory requirements and Council policies.
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Negotiate with landlords to secure affordable accommodation and facilitate viewings and sign-up arrangements.
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Work closely with Procurement and other teams to ensure efficient use of properties and minimise financial loss.
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Maintain and update case management systems to ensure enquiries and cases progress efficiently, meeting set targets.
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Provide excellent customer service and contribute to continuous improvement in service standards.
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Strong understanding of housing policies, procedures, and statutory requirements.
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Excellent negotiation, communication, and customer service skills.
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Ability to work collaboratively with internal and external teams.
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Proficiency in maintaining and updating case management systems.
